Demetrius Bovastro

QUALIFICATIONS
 

Dedicated to professionalism, highly motivated toward goal achievement
Successful in mastering organizational tasks and objectives
Demonstrated effectiveness in interpersonal and intra-personal communications
Management Training/Experience
Call Center Training and Team Leader Experience Mentoring
Customer Service Excellence Awards Recipient

Transportation Specialist (Bus Driver)
 

WORK EXPERIENCE
Department of Human Services, Pascagoula, MS   November 2012-Current

Field Operations Specialist

Interview and work closely Clients determine eligibility for SNAP (Food Stamps) TANF Work Program and Employment while training for the State of Mississippi in accordance with Federal guidelines.

 

Dotrust Inc. Hattiesburg, MS August 2011-June 2012

Computer Tech Specialist

Conducted trainings for the Moss Point School District. Trained Teachers within the school district how to use the Promethean Board and introduce Common Core Standards according to the State of Mississippi Guidelines.

 

AT&T Mobility  Ocean Springs, MS   August 2009-March 2011

Tech Support Specialist

Handled inbound calls from customers with issues concerning mobility issues

Customer Support Specialist (Tech Support)

Obtain knowledge used to navigate through systems using company procedure.

 

Coleman and Associates (Verizon) Norfolk, VA    December 2003-January 2007
Customer Support Representative
 

Excellent interpersonal communication and problem solving skills

Customer Service Specialist/Billing Agent for Online DSL Service

 

 

Comcast Cable, Hattiesburg, MS     February 2002 -- November 2003
Customer Account Executive/Team Lead
 

Proficient data entry skills

Customer Support Specialist/Billing Agent (via inbound and outbound)

 

Convergys, Hattiesburg, MS     October 1999 -- January 2002
Customer Service & Problem Resolution Representative
 

Management and Team leadership

Customer Retention Specialist
 

Office Max, Hattiesburg, MS    October 1999--June 2001
Customer Service Manager/Desktop Publisher

Proficient in Employee training and quality assurance
Creative  in Desktop Publishing and Graphic designs
Accurate Cashier
Inventory Control/ Loss Prevention

Customer Service Manager

 

SPECIAL SKILLS
Training and experience in various desktop publishing and multimedia
presentations including:                Adobe Photoshop CS

Microsoft Office                          Management Training                   PowerPoint

Microsoft Word                           Customer Service Training           Typing (45-50 WPM)

Microsoft Suites                           Lotus Notes                                   Excel
COFFEE Billing Software           CDL License Holder                     Remedy Notes 

 

Education

Mississippi Gulf Coast Community College 2010-2012

Associates Degree in Human Services

 

University of Southern Mississippi 2013-Current

Library Information Science

References upon request